1. How will premiums be paid?
The premiums for the programs employees select will be paid by payroll deduction, and can easily be set up when they call the HCA CorePlus Benefits Call Center. An enrollment counselor can take their authorizations right over the phone.

2. Are payroll deductions taken a month in advance of the coverage period?
Yes.

3. When will payroll deductions begin for new hires?
You can find the payroll deduction date for each New Hire Enrollment in the Enrollment Wave Schedule found on this website.

4. How are HCA CorePlus Benefits premiums set up or cancelled in HCA’s payroll system?
This is an automated process already set up between HCA and CorePlus Benefits. This process was set up in order to minimize the role of local HR and/or local Payroll departments. HCA CorePlus Benefits payroll adjustments should not be facilitated at the local level. For any billing or deduction issues, please refer employees to Customer Service at 1-877-650-4251. If any payroll adjustments need to be made, CorePlus Benefits will facilitate with HCA Corporate IT&S for the employee’s future paycheck.

5. I have an employee that enrolled in HCA CorePlus Benefits, but their deductions have not yet started, or when will their deductions start?
Generally, deductions will begin two months from the employee’s enrollment in HCA CorePlus Benefits. Employees will receive a confirmation letter in the mail two weeks before the deductions are to begin. This letter will confirm each benefit that they enrolled in and the corresponding payroll deduction as well as the month the deduction will begin. If an employee has questions about their deductions, they may call our billing and deductions department at 1-877-650-4251 (option 1).

6. I have an employee that wants to cancel their HCA CorePlus Benefit.
Employees may stop a deduction at anytime by contacting our billing and deductions department at 1-877-650-4251 (option 1). Please note: It may take two weeks for the employee’s request to process. If an employee’s deductions continue for more than one pay cycle, then they should contact the billing and deductions department to make them aware of the situation.

7. I have an HCA employee that recently had a status change to PRN. Why are they still having deductions?
HCA CorePlus Benefits has a new process in place to handle PRN status changes for employees, and it works similar to the process in place for LifeTimes benefits. We will be posting details of this new process here soon, so please check back in the coming weeks for details on how process is working. If you have an employee that has changed to PRN and is still having a deduction under the CorePlus Benefits slot (DN6/Core+) please call the HR HelpLine at 1-888-243-8322.

8. I have an employee that received a letter in the mail for a missed deduction and they don’t believe a deduction was missed.
Each month our billing and deductions department generates letters to employees that have missed a deduction the prior month. If an employee feels this is an error or has questions about this letter, they may contact our billing and deductions department at 1-877-650-4251 (option 1).

9. I have an employee whose HCA CorePlus Benefits deduction has changed, how can I find out why?
Please have the employee call 1-877-650-4251 (option 1) and speak with a representative in our billing and deductions department. They will be able to assist the employee with this issue.